Privacy Policy

Types of personal data we collect

We collect personal data that is necessary for the smooth operation of our services. This may include amongst others:

• Contact information: Name, email address, phone number, and address.
• Transaction details: Payment information, and (service)delivery details.
• Platform data: Data shared in the ViaEurope Platform, intended to provide the requested services
  
• Account data: Login credentials, preferences, and interaction history with our services.

Purpose of processing personal data

We process your personal data for the following purposes:

• Service fulfilment: To process the requested services, receiving, handling and delivery of shipments, and manage payments.
• Customer support: To respond to your inquiries and provide assistance regarding our services.
• Legal compliance: To comply with legal obligations and respond to requests of authorities

Legal basis for processing

We rely on the following legal grounds for processing your personal data:

• Contractual obligation: When processing is necessary for the performance of a contract with you.
• Legitimate interests: To improve our services for you, prevent fraud or maintain the security of our services and platform.
• Consent: For certain data-sharing activities, where required by law.
• Legal obligation: To comply with regulatory requirements, requests of authorities and court orders.

Data security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or misuse. However, no system can be completely secure. We encourage you to also take precautions to protect your personal information.

Data sharing and third parties

Your personal data may be shared with third parties in the following circumstances:

• Service providers: We may share data with third-party service providers who assist in operating our business, such as payment processors, logistic service providers, advisors and IT support.
• External advisors: When necessary for the purposes of the legitimate interests pursued by ViaEurope (lawyers, auditors, etc.).
• Legal compliance: When required by law, we may disclose data to government authorities or regulatory bodies.
• Business transfers: In the event of a merger, acquisition or sale of assets, your personal data (on an aggregated level) may be transferred to the relevant parties.

We ensure that all third parties with whom we share data maintain the same level of protection for your personal information.

International data transfers

In some cases, your personal data may be transferred to and processed in countries outside the European Union (EU). We take appropriate measures to ensure that such transfers comply with applicable data protection laws.

Data retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy statement or as required by law. 

We will securely delete or anonymize personal data as soon as it is no longer necessary for the purposes for which it was collected or processed, unless a longer retention period is required by law or regulation.

Your rights

You have the following rights concerning your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Rectification: The right to correct any inaccurate or incomplete information.
• Erasure: The right to request the deletion of your personal data (or a part of it) under certain circumstances.
• Restriction: The right to restrict the processing of your data in specific situations.
• Data portability: The right to receive your data in a structured, commonly used format and to transfer it to another data controller.
• Objection: The right to object to the processing of your data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

To exercise these rights, please contact us using the details provided below.

Changes to this privacy statement

We may update this privacy statement from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website.

Contact information

If you have any questions or concerns about this privacy statement or our data practices, please contact us at: info@viaeurope.com.

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